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Please only complete the survey if you have used this airport in the last 12 months.

1. Which Airport do you consider to be the best?

2. Why have you named this as the Best Airport ?

3. What is your typical use of this airport?

Flight departure

Flight arrival

Transfer between flights

Just visiting

4. When did you last use this airport?

Please rate your experience(s) for this Airport, using: 5 = Excellent / 1 = Very poor

5. Public transport serving the airport

5

4

3

2

1

6. Transport Info Counter

5

4

3

2

1

7. Taxi availability / prices

5

4

3

2

1

8. Signage for Public Transport

5

4

3

2

1

9. Signage to Check-In

5

4

3

2

1

10. Signage to Security / Immigration

5

4

3

2

1

11. Signage for Airport facilities

5

4

3

2

1

12. Signage to Boarding gates

5

4

3

2

1

13. Walking distance to Boarding Gates

5

4

3

2

1

14. Signage to Baggage hall

5

4

3

2

1

15. Walking distance for Arrivals and Transfer

5

4

3

2

1

16. Waiting times for Security screening

5

4

3

2

1

17. Service of Security staff

5

4

3

2

1

18. Waiting times for Immigration

5

4

3

2

1

19. Service of Immigration staff

5

4

3

2

1

20. Cleanliness of terminal public areas

5

4

3

2

1

21. Cleanliness of Washrooms

5

4

3

2

1

22. Standard of air conditioning / temperatures

5

4

3

2

1

23. Availability of customer seating

5

4

3

2

1

24. Seat power / charging facilities

5

4

3

2

1

25. Children's play facilities

5

4

3

2

1

26. TV / entertainment facilities

5

4

3

2

1

27. PRM / Disabled access and facilities

5

4

3

2

1

28. Standard of airport WiFi service

5

4

3

2

1

29. Standard of flight screens around airport

5

4

3

2

1

30. Choice of coffee shops and restaurants

5

4

3

2

1

31. Choice of airport shopping

5

4

3

2

1

32. Availability of INFO / HELP counters and staff

5

4

3

2

1

33. Friendliness of airport staff

5

4

3

2

1

34. Airport staff language skills

5

4

3

2

1

35. Baggage delivery times

5

4

3

2

1

36. The country where you live

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IMPORTANT: Users are allowed to submit one entry for each survey subject. By submitting this survey you confirm you do not work for (or have previously worked for) the airport nominated

Please only complete the survey if you have used this airport in the last 12 months.

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