The World Airport Survey is the world's largest Airport Customer Satisfaction survey, conducted by the international aviation research organisation, Skytrax. Operating since 1999, the survey is held in high esteem for clarity of process and rules of
independence. The results are published at the World Airport Awards.
About the World Airport Awards
The World Airport Awards are most coveted Quality accolades for the airport industry, often referred to as "the Oscars of the aviation industry", and are a global benchmark of airport excellence. Travellers across the globe take part each year in the world’s largest
airport passenger satisfaction survey to decide the winners. Skytrax Survey and Awards Methodology is fully transparent, and the processes remain 100% independent with
no payment by any airport or other outside organisation for any aspect of the customer survey or Awards presentation event.