The World Airport Survey is currently closed

The 2018 Customer survey will launch in July 2018.

The World Airport Survey is the world's largest Airport Customer Satisfaction survey, conducted by international aviation research organisation, Skytrax. Operating since 1999, the survey is held in high esteem for the clarity of process and complete independence.

The results, winning airports and global airport rating will be announced on 21st March 2018 at the World Airport Awards.
A few previous award winners
The World Airport Awards

The World Airport Awards began in 1999, when Skytrax launched its first global, Airport customer satisfaction survey. In 2000, the survey attracted a worldwide completion of 1.02 million users, which has since grown annually, with the 2016-2017 survey achieving 13.82 million completed entries.

The focus is to deliver a customer survey and airport awards process that is independent, impartial and global, and this ethos remains essential to all aspects in the present day. There is no entry fee or any type of payment by an airport (or other third party) to be included in the survey or awards, with the survey and awards process fully funded by Skytrax.

A central directive of the survey is for customers to make their own, personal choices as to which airport they consider to be the best, underlining the brand as the Passenger's Choice Awards.

DISCLAIMER NOTICE: Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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